服务

High-Throughput Sequencers

We offer large-scale whole-genome sequencing services, allowing researchers to advance genetic discovery.

Customer Support

Our project management team is the main point of communication with customers. They manage projects and track samples from submission to data delivery. The team works collaboratively with you to ensure the success of your project.

Sample Handling

All samples are stored and handled with care throughout the process. Project managers and lab staff work together to safeguard the integrity of every sample.

Sample Verification

We verify each sample shipped to us before accepting for sequencing. Our project managers contact the project PI to discuss any abnormalities before moving forward with the project.

A fully automated process ensures positive sample tracking throughout the process from sample preparation to cluster generation. Every task is fully integrated with a custom laboratory information management system (LIMS) to track samples from beginning to end and alert the lab when a new task is available.

Automation QC

To ensure that results are comparable from batch to batch, lab staff routinely calibrate the system using standard controls.

Library Verification

All sample libraries are verified in a two-step process. We use qPCR for quantification and electrophoresis separation for fragment size detection. All processes are performed using lab automation and a laboratory information management system (LIMS). Through LIMS, lab staff can pass successful samples and alert project management about any failures that need reprocessing.

Cluster Generation

Once sample libraries are verified and have passed QC checks, they are clustered using automation and our proven cluster generation technology. We automate clonal cluster generation to deliver high-quality data for sequencing.

Sequencing

Our lab staff members prepare reagents and scan flow cells. The LIMS verifies all reagents to reduce the chances of human error when starting sequencing runs.

Sequencing Quality Control

Lab staff monitor each sequencing run to ensure the successful data generation. Underperforming sequencing runs are automatically queued for rework and notification is sent to the project management team.

Sequencing Informatics Quality Control

Scientists and bioinformaticians monitor the informatics pipelines and genome build quality to ensure that every genome shipped is high quality.

Final Sequencing Quality Control

If outlier samples that do not reach the required coverage are identified, our scientists and project managers conduct an investigation to determine the root cause and take action.